CATER CARE PRIVACY POLICY
OUR STANDARD
At Cater Care, we value the importance of privacy and the need to handle personal information responsibly and confidentially.
We are committed to maintaining transparency in how we collect, store, use and occasionally disclose personal information about our employees, customers, suppliers and/or other people and entities we deal with in our business.
“Personal Information” is defined in the Privacy Act 1988 (Privacy Act) as any information/opinion about an identified individual/entity or an individual/entity who is reasonably identifiable, whether or not true and/or recorded in a material form.
The type of Personal Information we may collect includes your name, address, contact details, interest in areas of our business, credit information, trading history or marketing information.
Personal Information becomes “Sensitive Information” where it relates to an individual’s ethnic origin, political opinions and/or membership, religious or philosophical beliefs, membership of a professional/trade association or union, sexual preferences or practices, criminal record and/or health, genetic or biometric information.
To comply with this policy and the Privacy Act, we will take reasonable steps to:
- Ensure the Personal Information we collect is accurate and up to date;
- Provide access for individuals to any Personal Information we hold about them as permitted by law;
- Only use and/or disclose Personal Information for the purpose it was collected (unless individual consent is obtained to do otherwise);
- Endeavour to educate staff/individuals about their rights to privacy.
A breach of this Policy, the Privacy Act and/or any other Cater Care policies and procedures may result in a range of consequences including but not limited to an investigation and/or disciplinary action (which may extend to termination of employment in serious circumstances).
The detail of how this Policy is applied, to whom it relates, its application, and the extent of its coverage, is set out below within the Cater Care Group Privacy Standard.
We may modify this Policy, a related policy, our Privacy Standard and/or our processes and procedures at any time, with all updates to take immediate effect upon publication.
CATER CARE GROUP – PRIVACY STANDARD
- SCOPE
This Privacy Standard applies to everyone within or who has otherwise interacted with Cater Care Holdings Pty Ltd (ABN 69 603 124 812) and its related entities (Cater Care Group or we, us, or our as the context requires):
- Employees involved in the collection and management of information;
- Individuals and entities that engage with us (which include employees, job applicants, contractors, consultants, customers and suppliers); and
- All visitors to our websites.
This Privacy Standard regulates our collection, storage, use and disclosure of Personal Information, as well as how such information can be accessed and how complaints are to be handled.
- COLLECTION AND STORAGE OF PERSONAL INFORMATION
We may collect, store, use and/or hold Personal Information about you if:
- You work for or with us: employees, contractors, consultants and job applicants;
- You trade with us: customers and suppliers; and/or
- You contact us or any of our businesses, including if you visit one of our websites.
If you work for us, work with us or trade with us, we may collect more specific information from you including your date of birth, bank account details, taxation information (such as your Tax File Number, HECS information), work history, health history, emergency contact details, references, superannuation information and contract-specific information.
If you visit a Cater Care Group website, we generally only collect your Personal Information if you provide this voluntarily. When an individual visits a Cater Care Group website and/or downloads information from the website, the Internet Service Provider (ISP) makes a record of the visit/download and records the user’s internet address, domain name and the date and time of the visit to the website/download.
If you use our website we may use “cookies” to monitor traffic patterns and trends, and to serve you more efficiently if you revisit our website. A cookie does not identify you personally but may identify your ISP or device. We may gather your IP address as part of our business activities and to assist with any operational difficulties or support issues with our services. In some cases, cookies may enable us to aggregate certain information with other Personal Information we collect and hold about you. The same privacy protections apply regardless of whether we collect your Personal Information via cookies or from other sources.
Our website may provide links to third party websites.These websites are not under our control and we cannot warrant or guarantee the accuracy, quality or reliability of any third party material. We also cannot guarantee that third party websites will be free from viruses or that access will be uninterrupted.
- USE AND DISCLOSURE OF PERSONAL INFORMATION
We use Personal Information for various business activities (e.g. to provide products and/or services, to market products, enhance and maintain relationships with the public, employees, suppliers and contractors, as well as to comply with regulations).
We will only use your Personal Information (including Sensitive Information) for the primary purpose for which it was collected (or for a reasonably related purpose), unless we have obtained your consent or are otherwise required by law to disclose this information. For example, if you work for us, we will only use your Personal Information for the purposes of your employment with us or for reasons related to your employment with us.
If you are not an employee of the Cater Care Group, we will clearly state the reason for which we intend to use your Personal Information at the time that we collect such information from you.
Depending on the product and/or service concerned, Personal Information may be disclosed to:
- Our related entities;
- Our service providers and specialist advisers;
- Insurers, credit providers, courts, tribunals and regulatory authorities, as agreed and/or authorised by law;
- Credit reporting, reference agencies and/or insurance investigators; and
- A person and/or entity as authorised by you.
We require any third party organisations that we contract with to follow the Privacy Act and any other laws when handling Personal Information.
In some circumstances, if you do not provide Personal Information that we have reasonably requested, we may not be able to provide the relevant product and/or service.
We operate solely within Australia and deal predominantly with customers and suppliers that operate in Australia. We almost entirely store Personal Information in systems that are not accessible outside Australia, but we cannot warrant that the providers of such systems:
- limit access to Personal Information to only their users/employees that are residents in Australia; and/or
- do not store this information on infrastructure hosted or supported outside of Australia.
We may also use cloud-based service providers who use assets located in other countries to manage our data.
We will not disclose your personal information to an overseas recipient without taking reasonable steps to ensure that the overseas recipient will not breach the Privacy Act.
- STORAGE OF PERSONAL INFORMATION
We have various security measures in place to ensure that any Personal Information we hold is protected from misuse and unauthorised access, modification or disclosure. In the event of any unauthorised access to Personal Information, we will comply with the notification requirements of the Notifiable Data Breach Scheme (2018), the Privacy Act and any other applicable laws. However, we will not be responsible for any consequences arising out of unauthorised access to Personal Information.
We may destroy or permanently de-identify Personal Information as required by the Privacy Act. If we hold Personal Information that is no longer required, we may destroy such Personal Information or remove such details that may identify an individual.
- DISCLOSURE IN ACCORDANCE WITH THE LAW
The Privacy Act allows for the disclosure of Personal Information in certain situations:
- Employee Records: We can use and/or disclose information that we hold about your employment with us (excluding your Tax File Number) where it is directly related to your employment with us. This applies to current and former employees. If we disclose Personal Information about employees to a third party, the third party will be bound by the Privacy Act.
- Use in legal proceedings: In some circumstances we can use and/or disclose Personal Information where we reasonably believe that the use and/or disclosure is reasonably necessary for legal proceedings before any court or tribunal, or to implement a court/ tribunal’s orders.
- ACCESS
You may obtain access to any Personal Information we hold about you, unless an exception under the Privacy Act applies.
To make a request to access and/or correct information we hold about you please contact us in writing, providing evidence of your identity and specifying what information you require access and/or corrections to.
If you are an employee with a complaint about how we use your Personal Information, please follow the process set out in the Grievance Manager Procedure.
Any other individuals or entities with a complaint should contact us in writing below:
Director of Legal & Risk
Cater Care
Level 4, 20 Charles Street,
Parramatta NSW 2150
Email: privacy@catercare.com.au
Web address: http://www.catercare.com.au
If a complaint has not been handled satisfactorily, it can be escalated to the Office of the Australian Information Commissioner. More information on lodging a complaint is available at oaic.gov.au/privacy/privacy-complaints.
We are entitled to refuse a request to access Personal Information where providing access would be unlawful and/or would have an unreasonable impact on the privacy of other individuals.
- DIRECT MARKETING MATERIALS
We may send marketing communications about products and/or services in various forms, including mail, SMS or email, in accordance with the Privacy Act.
If you receive communications from us that you believe have been sent in breach of this Policy or any law, please contact us at privacy@catercare.com.au .
Instructions for opting out will be included in the communication we send you. You can also opt out of receiving marketing communications by emailing privacy@catercare.com.au .
- RECRUITMENT
If you apply for employment with us, we will collect personal information from you (such as resumes, references, certificates, etc). This Personal Information may be shared with any recruitment agency assisting us with its recruitment process.
If your application is not suitable, but we consider that there may be a position in the future for you within Cater Care, we will keep a record of your application and may contact you again if a suitable position becomes available.
- CONTACT POINT
For further information about our Privacy Policy or our practices, please contact us at privacy@catercare.com.au.